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  • COM 295T Wk 1 – Practice: Demonstrating Cultural Intelligence

COM 295T Wk 1 – Practice: Demonstrating Cultural Intelligence

Manager's Hot Seat: Demonstrating Cultural Intelligence

 

Business professionals who are high in cultural intelligence possess skills and attributes to work effectively with members of other cultures. They respect, recognize, and appreciate cultural differences; possess curiosity and interest in other cultures; avoid inappropriate stereotypes; adjust conceptions of time and show patience; manage language differences to achieve shared meaning; understand cultural dimensions; establish trust and show empathy across cultures; approach cross-cultural work relationships with a learner mind-set; and build co-cultures of cooperation and innovation.

 

Individuals high in cultural intelligence have a good understanding of cultural dimensions. In the book you are introduced to eight cultural dimensions. In this exercise you will pay attention to six of these dimensions: individualism and collectivism, egalitarianism and hierarchy, future orientation, assertiveness, humane orientation, and performance orientation.

 

Indians are generally considered fairly high in collectivism, whereas Americans are generally considered fairly high in individualism.

 

Indians are generally considered fairly high in hierarchy, whereas Americans focus more on egalitarianism.

 

Indians and Americans both tend to be medium to fairly high in future orientation.

 

Indians are generally considered fairly low in assertiveness, whereas Americans are generally considered relatively high in assertiveness.

 

Indians are considered slighter higher in humane orientation than Americans; however, Americans are considered quite high in this area.

 

Indians and Americans are both considered fairly high in performance orientation.

 

Understanding the communication patterns in other cultures requires an understanding of underlying norms and values. By understanding cultural dimensions, business leaders can better recognize appropriate approaches to communication in other cultures.

 

In this exercise, you will identify behaviors that are associated with six cultural dimensions: individualism (and its opposite, collectivism), egalitarianism (and its opposite, hierarchy), future orientation, assertiveness, uncertainty avoidance, and performance orientation. You will see a nine-minute videoconference of team members who work for a furniture company. In the meeting, you will see three professionals:

Janet (director of communications, wearing blue shirt), who is leading a videoconference to resolve differences between Jake and Sangeeta

Jake (freelance photographer, wearing a green shirt)

Sangeeta (programmer, wearing a red shirt)

 

These professionals are working across continents on a project to develop a new website. They are up against a deadline, and Jake and Sangeeta each believe that progress is being hindered by the other. Janet is stepping in to help resolve differences.


COM 295T Wk 1 – Practice: Demonstrating Cultural Intelligence

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Tags: COM 295