OPS 571TWk 2 – Practice: Week 2 Activities

A process is part of an organization that takes __________, turns them into __________, and adds __________ while doing so. (Choose the answer with the correct words to complete this statement.)

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Designs, plans, details

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Dollars, products, profit

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People, employees, knowledge

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Products, sales, features

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Inputs, outputs, value 

A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500.

What is the reduction in work-in-process value?

What is the name of the national quality award given by the government of the United States?

Multiple Choice

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American Quality Leader Award

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President’s Quality Medal

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Deming Quality Award

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Congressional Medal of Quality

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Malcolm Baldrige National Quality Award

What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?

Multiple Choice

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DMAIC

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Kaizen

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Continuous improvement

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Quality at the source

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Total quality management  

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Multiple Choice

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Rectangle

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Arrow

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Inverted triangle

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Diamond

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A dashed line

To reduce process flow time, you might try which of the following actions?

Multiple Choice

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Perform activities in parallel.

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Change the sequence of activities.

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Reduce interruptions.

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Acquire additional equipment.

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All of these

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

Multiple Choice

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Cycle time

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Flow time

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Run time

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Setup time

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Efficiency

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Multiple Choice

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Instituted a Six-Sigma approach to total quality control.

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Demonstrated a high level of product quality.

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Demonstrated outstanding quality in their products and processes.

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Have a world-class quality control function.

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Most significantly improved their product quality levels.

DPMO refers to

Multiple Choice

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defects per million parts

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defects per many units

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defects per million operations

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defects per million opportunities

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defects per million

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Multiple Choice

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Define

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Measure

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Analyze

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Improve

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Control