MGT 420 Wk 1 - Discussion – Service Quality vs. Product Quality 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.  

Due Thursday  

Respond to the following in 100-300 words:  

 Is there a difference between service quality and product quality? If so, what are the implications of these differences for a manager of a service business, such as a restaurant or a retail store? 

Due Monday  

Post at least two replies to a classmate or your facilitator. Be constructive and professional in your responses.

In this discussion the Post First setting is enabled. Participants cannot see other responses until they have posted their own response.